General Terms & Conditions

BESTTRAVEL operates a Moroccan hotels reservation service under www.besttravel.ma all linked partner sites. The following Terms and Conditions of Participation of HOTEL INFO, hereinafter referred to as the “provider“, apply to all domains and subsidiaries of same.

 Area of Validity

    These general terms and conditions apply to both all non-binding reservation enquiries and to binding reservations of rooms or meetings using the provider’s Moroccan reservation system. The provision of single travel arrangements that you can book through the internet websites of the service provider can sometimes be supplied through online reservation systems of partners of said provider. (The provider of the reservation system).

Service content

    The component parts of the service are the provision of contracted accommodation, travel arrangements or meetings’ contracts which arise during the actual booking process between yourself and the selected hotel. The confirmed price is to be paid by you direct to the hotel. All and any claims and responsibilities that may arise from this booking, travel or meeting contract are made only between the booking customer and the selected hotel selected. There are no contractual obligations between the booking customer and the provider.
    The provider as well as the owner of the reservation service will fully inform you about a selection of individual travel arrangements on the website of said provider. When you wish to book a travel service the provider or the owner of the reservation service accepts your booking request. As long as the intermediary or the provider of the reservation service are aware that the booked travel arrangements are available they accept your reservation and transmit it to the hotel/provider and send you a confirmation of booking. Otherwise the provider or the owner of the reservation service transmits your booking request to the relevant serviceprovider and sends you their response to same.
    The person who offers the travel service (provider) is not the owner of the reservation system or the intermediary, but the hotel proprietor
    Should you book several travel services through the website of the provider the selection and composition of each individual travel service and the responsibility for same rests solely with you and not the provider of the reservation service.
    In the selection of any travel service contained within the reservation system the details requested will be adhered to as far as is possible (e.g. location, destination, price, duration, category). The selection shown by the reservation system does not preclude the fact that there may be other or better travel services available which could also conform to your parameters and conditions.

The Contract between You and the Travel Service Provider

    Through the use of the reservation system a contract for accommodation is made between you and the provider of the travel service (the contract).
    The contract becomes binding as soon as the online booking process has been completed.
    The owner of the reservation service and the provider merely have the function of transmitting the intention between you and the service provider. The owner of the reservation system and the provider have a relationship with you and the service provider only as an independent third party and are in no way a partner, trustee, representative or sub-contractor either for you or the service provider. Neither the owner of the reservation system nor the provider are in any way responsible for the execution of the contract.

Booking content

4.1 Standard bookings in hotels

      • A standard booking is, as a general rule, All Time Please take note of the information provided by the individual hotel during the booking dialogue After this time you are no longer entitled to accommodation. If you are unable to arrive before 6 p.m. local time, you must contact the hotel directly to let them know your planned arrival time. Occasionally non-standard bookings are also offered. Reserved rooms will be kept by the hotel until a set time on the day of arrival. After this time you will have no claim on the room if you have not arranged a later arrival with the hotel directly. Please pay careful attention to the hotel’s detailed booking conditions displayed during the booking dialogue and in your written booking confirmation. Bookings that are secured with a credit card must be held for the entire night.

4.2 Responsibilities of your reservation, changes and cancellations

      • NOTE: Depending on the supplier’s terms and conditions, you may be liable to pay the agreed price (or a portion thereof) for your stay if you do not cancel in time or if you do not make use of the booking but fail to cancel.
        The detailed cancellation conditions are separately mentioned in the booking dialogue and are deemed to have been accepted by you.
        Cancellations must be made through the agent’s online system or customer service centre, and a valid cancellation code must be given. In cases where the cancellation is made through the hotel directly, the agent shall not be able to provide any information concerning possible discrepancies related to the time of cancellation or to the cancellation itself when done by the booking customer.
        Special prices which result from a minimum stay can only be guaranteed by the hotel for a stay of the full duration booked. Should a guest leave earlier than planned the hotel may charge a higher price.
        Should the booking customer wish to make a change after the booking has been made (so called rebooking) and he/she does this by e-mail or telephone with the provider,
      • has the right to store their personal data in order to be able to make this change. The rights of the customer to have their personal data deleted in accordance with the

    • 4.3 Payment by credit card 

        are not affected by this. If a stay is shorter than that made in the original booking then the hotel has the right to adjust the overnight rate to compensate for this.
        The provider reserves the right to cancel any booking without further reference to the booking customer where there is incomplete, dubious or apparently false details of the booker or the traveller.This right also pertains to bookings from persons or registrations that have frequently been associated with “no shows” (i.e. non arrival at the hotel) or unpaid invoices in the past. In both cases there is no automatic right that the booking be honoured. If, during verification, the hotel finds that the credit card details are incorrect or that the card cannot be charged, the hotel may cancel the booking via the provider.
        The provider recommends that a suitable travel insurance is taken out, especially in connection with cancellation and/or alternative travel.
      • On making a reservation it is frequently necessary to give details of your credit card number and its validity. These details will be transmitted to the service provider and will be checked before confirmation of your reservation.
        Your credit card serves as a guarantee to the respective service provider of payment of all costs that arise for the travel service booked. The costs will be deducted from your credit card by the service provider when you are at the hotel. The card must be presented to the service provider. The time of deduction of costs from the credit card depends on the service provider.
        In certain cases special prices for an overnight stay are shown which are only possible when paid in advance. This is always very clearly indicated in the booking dialogue. In such a case you indicate your willingness during the booking dialogue to have the total price, including any taxes and charges, deducted immediately from your credit card. A fee may be charged for any subsequent changes to the booking.
        The use of this reservation system is free of charge to you.
        If a credit card is required for the reservation and a valid card is not available the provider’s reservation system cannot be used though the intermediary.

4.4 Hotel categories and hotel/travel information

      • The division of the hotels offered into categories follows the relevant international or national practice and is intended as a non-binding indication of the standard and facilities of the hotel. It depends entirely on the self-assessment of the respective hotel operator and is not checked by the intermediary. All other information and room descriptions are taken from information provided by the hotel operator. The provider has no influence over these details and accepts no responsibility for their accuracy and completeness.

4.5 Contractually agreed room prices

      • All prices are the current lowest daily rates shown in the individual hotel’s name and are valid for all bookings made through the agent’s worldwide reservation system.
        Bookings are made according to the provider’s best, and currently lowest, daily rate. This price is submitted directly by the hotel for the arrival date chosen, and is shown in the hotel’s name. All of the supplier’s available last-minute, seasonal, weekend or special prices will automatically be taken into consideration during the booking process.
        The price is provided by the hotel and includes all current taxes and charges. If taxes and charges are listed separately, these are understood to be included in the price. The amount of the taxes shown can be changed at any time and is therefore only shown without obligation. In certain destinations further charges are levied such as spa or city taxes. The hotel prices shown are valid for a room for one night and do not include any additional services. Any additional services depend on the respective hotel. Breakfast is only included when it is specifically mentioned in the hotel description. Prices expressed in other currencies can be subject to changes in the exchange rate and therefore are shown only as a guide without guarantee. The accommodation agreement and billing are made directly with the hotel.
        The rates that are crossed through are the actual rates shown for the same room category that have been offered from 30 days before and after the period of the stay.

4.6 Passport, visa, customs, currency and health regulations in connection with the travel service provided

      • The provider only offers individual travel services and has no information about the details of your trip and your personal circumstances (e.g nationality). Therefore, the intermediary is unable to determine current passport, visa, customs, currency and health regulations meaning that you are solely responsible for ensuring your conformity with these.

4.7  Consolidation of similar individual bookings

      • A maximum of nine rooms can be booked online. Bookings for more than nine rooms are made via the group department of the provider, whose booking confirmation is binding. It is not permitted to divide a request for more than nine rooms into several bookings of no more than nine rooms. For special room requirements for trade fairs, meetings, events and group bookings (ten rooms or more), special request modules are available. Please note: you may only assign your claim to the reserved travel service to another person with the express consent of the provider. The agent reserves the right to cancel reservations that are incomplete or where incorrect information about the booking person or travelling person has been entered without reference to the booking person.

4.10 Telephone requests to the Service Centre of the provider

      • To book by telephone via the Service Centre of the provider, personal data must be provided, such as your name, address, e-mail address and fax number as well as your bank account or credit card details where applicable, provided that this data is needed to process the booking.